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HomeMy WebLinkAbout09/10/2007 � � Telecommunications Advisory Committee City of Apple Valley September 10, 2007 7:00 P.M. Municipal Center Minutes 1. Call to Order Chair Westbrook called the meeting to order at 7:00 p.m. Members Present: Jerry Brown, Scott Hugstad-Vaa, John Magnusson, Dale Rodell, David Westbrook Members Absent: Rollin Bible Others Present: Charles Grawe, Mark Moore, Denis LaComb, Tucker Carlson 2. Approval of Agenda Mr. Westbrook asked for changes to the agenda and no changes were presented. MOTION: Mr. Brown moved, second by Mr. Rodell, to approve the agenda as presented. Motion passed 5- 0. 3. Apuroval Minutes of June 4, 2007 Mr. Westbrook asked for changes to the minutes. Mr. Carlson clarified the system capacity would potentially be 150 MB bi-directional with the new DOCSIS 3.0 upgrades MOTION: Mr. Brown moved, second by Mr. Magnusson, to approve the minutes of June 4, 2007 with the typos corrected. Motion passed 4— 0(Mr. Hugstad-Vaa abstained.) � 4. 3` Quarter Complaint Lo� Mr. Moore reviewed the complaint log. Mr. Moore noted a marked increase in complaints. Some of this increase was expected due to unburied drops that become an issue during this time period. However, the other types of complaints were abnormally high. Mr. Carlson explained that drop buries and signal reception complaints are partially a function of the system upgrades. The upgrades have tighter parameters that create problems on faulty lines. Thus, more faulty lines have been recently identified than have been in the past. The more lines that are replaced, the more lines have to be buried: Mr. Carlson said he is working with the Charter Corporate offices to improve customer care issues. While some improvement has been made, more is necessary. One problem is the complexity of the product offering has greatly increased, thus creating i i more room far confusion over the prices for various types of installation and service packages. He also noted that Charter has experienced many issues with porting existing phone numbers from the phone company to Charter. 5. 3 rd Quarter Coordinator's Report Mr. Moore reviewed the Coordinator's Report. He noted that the City has expanded production to both Police and Fire shows, as well as specials on National Night Out and Kelley Park. The City submitted a Public Service Announcement (PSA) for peer review and possible award. The staff has been working on the 2008 proposed budget. Mr. Carlson noted that the FCC recently made a new ruling that creates a 90 day shot clock far cities to review new franchise applications for existing right-of-way users. Mr. Westbrook requested highlights from the NATOA convention. Mr. Westbrook asked about the popularity of the webcasts. Mr. Grawe said the meeting coverage seems to generate more viewers than the produced programs. 6. E-Commerce and Business Development Issues Mr. Grawe said the City continues to negotiate with Frontier Communications on a possible wireless network agreement. Mr. Carlson reported no new developments with regard to the Big 10 Network. It doesn't appear that there is significant customer demand for the product and would be a significant cost increase to subscribers. Mr. Westbrook requested the March meeting be rescheduled from March 3 rd to March l O t " 7. Adj ourn MOTION: Mr. Rodell moved, second by Mr. Magnusson to adjourn the meeting. Motion passed 5- 0. The meeting was adjourned at 7:58 p.m.