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HomeMy WebLinkAbout09/11/2023 @me 0*so 00*0 004 Meeting Location: Municipal Center City of Apple 7100 147th Street West Valley Apple Valley, Minnesota 55124 TELECOMMUNICATIONS ADVISORY COMMITTEE REGULAR MEETING TENTATIVE AGENDA SEPTEMBER 11, 2023 - 7:00 P.M. 1. Call to Order 2. Approval of Agenda 3. Audience - 10 Minutes Total Time Limit - For Items NOT on this Agenda 4. Approval of Minutes of June 5, 2023 Regular Meeting 5. Regular Agenda Items: A. Complaint Log B. Activities Update C. Service Concerns D. Fiber Network Update 6. Informational Items A. FCC Rulemaking and Other Franchise Issues B. E-Commerce and Business Development Issues C. Other Staff and Committee Updates 7. Adjourn NEXT REGULARLY SCHEDULED MEETING: December 4, 2023 7:00 p.m. (Regular) Telecommunications Advisory Committee City of Apple Valley June 5, 2023 7:00 P.M. Minutes 1. Call to Order Chair Brown called the meeting to order at 7:00 p.m. Members Present: Jerry Brown, Laura Ziegler, Jamison Kortas Members Absent: Barry Berg, Carson Turnquist Others Present: Tim Klausler, Dick Wolterman, August, Lizzy& Otto Ziegler 2. Approval of A eg nda MOTION: Ms. Ziegler moved, second by Mr. Kortas,to approve the agenda as presented. Motion passed 3 —0. 3. Audience Items Mr. Dick Wolterman of 5539 138' St.wanted to file a complaint about being overbilled by Spectrum. Mr. Wolterman went into the Spectrum store on April 26 to cancel his cable television services and to return his cable boxes. The next bill he received he was billed for an entire month of cable. He contacted Spectrum about the charges and was told he needed to end his service by April 25 as his billing cycle started on April 26. Mr. Wolterman was upset as he was billed for a month for cable services that he didn't use. He received some sort of partial credit for the cable boxes as they were returned. Mr. Wolterman called the next day and had a similar conversation with another person at Spectrum. In addition,he spoke with a supervisor and all three people from Spectrum. He feels like is reading the same script and couldn't do anything to assist. Mr. Wolterman feels like Spectrum overcharged him $195 for cable services he couldn't use, all because of a couple days. He is old and frustrated about what occurred. Mr. Brown asked Mr.Wolterman that a resolution would be a restitution of the amount of $195. Mr. Wolterman agreed,he also mentioned that he received an automated call from Spectrum that if he didn't pay his bill that his remaining service would be disconnected in the next couple of days. So,the next day Mr. Wolterman paid the bill. Mr. Klausler asked for Mr.Wolterman's phone number and email. He explained that Spectrum does not prorate billing when cancelling services but that he would look into the complaint.Mr. Wolterman explained that when he went in,he told them to cancel his cable service at the end of the month, assuming that is when his billing cycle ended, Mr. Klausler thought that it's probably not. Mr.Wolterman mentioned that he did get credit for a late fee. 4. Approval of Minutes of December 5, 2022, Regular Meeting MOTION: Mr. Kortas moved, second by Ms. Ziegler,to approve the minutes of December 2022 as presented. Motion passed 3 —0. 5A. Complaint Log Mr. Klausler reported no new cable complaints reported to the city but had two comments that they don't like the pro-rated billing. 5B. Activities Update Nothing reported. 5C. Service Concerns Mr. Brown tabled this item until the committee's next meeting so all the committee members can be available so they can have their input. 5D. Fiber Network Update Mr. Klausler gave a brief overview of Metronet and reported that they have submitted their first application,but a redlined document was returned to Metronet. The city believes that once Metronet starts construction they will begin in the southern portion as their but is located in Lakeville. Mr. Brown asked what work was being done on McAndrew's. Mr. Klausler was unaware of who was working in that area and often times it's a third party doing the installation and the owner is unknown.Mr. Brown was curious if it was Frontier as they had previously installed fiber. Mr. Klausler explained that this past winter Frontier inquired about the process to apply for permits for the entire city,but they didn't actually submit any applications and might have pushed the project to next year. 5E. 2023 Officers MOTION: Mr. Kortas moved, second by Ms.Ziegler,to elect Mr. Brown as Chair. Motion passed 3 —0. MOTION: Mr. Brown moved, second by Ms. Ziegler, to elect Mr. Kortas as Secretary. Motion passed 3 —0. 7A. FCC Rulemaking and Other Franchise Issues Nothing reported. 7B. E-Commerce and Business Development Issues Nothing reported. 7C. Other Staff and Committee Updates Mr. Brown mentioned an exposed Frontier box on the southeast side of 140'and Johnny Cake Ridge Road. The next committee meeting is scheduled for Monday, September 11,2023. 8. Adjourn MOTION: Ms. Ziegler moved, second by Mr. Kortas,to adjourn the meeting. Motion passed 3 - 0. The meeting was adjourned at 7:15 p.m.